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Library Committees

Public Services

by Makaila Offutt on 2020-09-17T07:54:04-05:00 | Comments

Our team:

  • Nichole Bonaventure-Larson
  • Amanda Clay Powers
  • Rachael Damms
  • Robin Holliman 
  • Vic Jones
  • Makaila Offutt
  • Hillary Richardson
  • Elaine Walker

Our mission: 

The Public Services team is responsible for staffing the checkout desk, providing virtual and in-person reference assistance, and keeping the library an inviting and safe environment to best serve students, staff, and faculty of MUW and MSMS as well as the community.  Our team has the goal of facilitating patron-centered services. We ensure that our patrons, whether they are on campus or online, have access to resources and materials that will enable them to succeed in their academic, professional, and personal endeavors. 

Our plans:

  • Invest in professional development for student assistants as well as library staff and faculty.
  • Continually develop and update FAQs and subject and course-specific LibGuides to meet the information and research needs of our patrons. 
  • Maintain high expectations for customer service in-person and through Ask Athena, our online tool for patrons to chat with a librarian.  
  • Facilitate opportunities for student assistants to grow and become professionals, prepared to start their careers after college. 

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